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Genesis Rare Diamonds Services, Warranties and Our Guarantee

 

Genesis Rare Diamonds ("Genesis") offers a full range of specialized and customized services to our clients, assuring them of guaranteed quality, commitment and confidentiality:

  • A risk free warranty program on products sold.
  • Insured and packaged shipping internationally via Brinks or Malca-Amit.
  • A re-marketing program specifically tailored to meet the requirements of a discerning clientele.
  • A trade-in program on any non-performing hard-asset towards the purchase of a natural colour diamond.
  • In-house financing available on transactions in excess of USD $100,000.
  • Escrow arrangements by mutual agreement between Buyer and Genesis.
  • Genesis shall, with the prior written authority from the Buyer, negotiate directly with the Buyer’s gemologist, attorney or financial advisor.
  • Shipment of diamonds and/or custom jewellery, can be arranged directly to your bank or attorney upon written request.

The Genesis Warranties and Guarantees

Each natural colour diamond sold by Genesis is unconditionally guaranteed and risk free to the Buyer with respect to quality, carat weight, colour, cut and clarity as evidenced by the following documentation accompanying each product upon delivery:

  • A certificate issued by one or more of the most reputable, independent and professional gemological laboratories in the world certifying the carat weight, colour, cut and clarity.
  • In the event the Buyer chooses to incorporate a natural colour diamond into a Genesis custom jewellery creation, Genesis shall, in addition, provide a certificate issued by an independent professional gemological appraiser attesting as to the approximate retail replacement value of the jewellery creation.
  • A 5 business day money back guarantee on all natural colour diamonds purchased from Genesis.

     

Our Guarantee Return Policy

Our Guarantee

We categorically back and GUARANTEE all of our diamonds and diamond jewellery to be of the highest quality and exactly as stated by us and their accompanied third party certification which has been quality assured by us or our agents before shipping, delivery or passing to the client.

In the unlikely event that you are not satisfied with your purchase as there appears to be a discrepancy, immediately contact us and we shall do our utmost to investigate and resolve any inconsistency at once.

In the event that a resolution cannot be found to completely satisfy you, we offer a 5 business day money back Guarantee from date of delivery offering a full refund less any extraordinary expenses of handling, shipping, insurance, taxes, bank transaction fees and any costs to us associated in re-classifying our product, if necessary. The product (loose diamond(s) and/or jewellery) must be in original, new, unworn, unaltered and undamaged condition for a refund to be assured.

We are in business to work with our clients and to make sure our clients receive the best possible quality and service that we can offer.

What accompanies my diamond(s) or jewellery?

Loose diamonds and/or jewellery will be shipped with the original gemological laboratory certificate. If any additional documentation is available or requested such as local independent appraisals or valuations, these items will also be included.

Once you receive your diamond and/or jewellery

Once you have received your purchase it is always a good idea to have your diamond(s) and/or jewellery checked by an unbiased local gemologist or jeweller face to face if possible. The gemologist or jeweller should be able to review and confirm the details of the laboratory or diamond grading report to match your diamond(s) or jewellery exactly. If any major discrepancy is noted by your gemologist or jeweller which differs from the actual gemological laboratory report, please contact us immediately and we shall act to investigate at once and rectify if this has been a mistake in shipping on our part.

If there is a minor difference of opinion between your gemologist or jeweller we take the view of the original established gemological laboratory certificate over your gemologist or jeweller. We advise that you present a full true copy of the diamond certificate to your gemologist or jeweller for their verification with the diamond. If there is still a substantial difference in opinion this will be investigated and an open amount of time for a refund will be offered until resolved.

In the event we provide you with a Certificate of Appraisal (the “First Certificate”) from a local appraiser respecting the retail replacement value of a diamond and/or jewellery, we acknowledge that the opinion of the appraiser referenced in the first Certificate is entirely independent and subjective based upon the appraiser’s professional experience, knowledge and education.

In the event the Purchaser obtains a second appraisal of any product purchased from us expressing retail replacement value, the First Certificate shall be deemed as final and the Purchaser shall accept delivery of the product and we shall not be obliged to offer a refund to the Purchaser.

Under no circumstances shall we sell a product to a Purchaser at a price which is greater than the retail replacement value and in every circumstance we sell our product(s) to Purchasers at a price which is substantially less than retail replacement value.